Your visit

When you visit us, we’ll do everything we can to make sure it’s all smiles.

How to find us

White Gables Dental Practice isn’t difficult to find, especially using this neat little map.

If you’re using a sat nav, here’s the address you’ll need:

White Gables Dental Practice
96 Conway Road
Colwyn Bay
LL29 7LE

Get directions

If you get at all lost, feel free to contact us.

Need to reschedule?

If you need to cancel or reschedule an appointment, please let us know at least 24 hours in advance – earlier if it follows a weekend or bank holiday.

We may charge a fee to cover surgery costs if you contact us too late, or not at all.

What’s a typical visit like?

A visit to the dentist isn’t everyone’s idea of fun – we completely understand that people get nervous – but making it to the chair takes you one step closer to better oral health and being able to smile with more confidence.

We’ll do everything we can to put you at ease, including:

  • A warm welcome.
  • Creating a relaxed practice environment.
  • Explaining all of you options carefully, so you can make informed decisions.
  • Providing a treatment plan, often broken up over a few short sessions.
  • Listening to your needs and preferences – please don’t be afraid to ask questions.

Feel free to bring someone along with you if that would help.

Our team are experienced professionals who are used to treating nervous patients. If you need reassurance or a break from treatment at any time, please just ask.

What you can expect from us

Our full team is committed to on-going training to keep things fresh, making sure we offer a quality service you can depend on. We’ll:

  • Do our best to make you feel welcome and keep to appointment times.
  • Listen to your needs and how you’d like to improve your dental health.
  • Carry out a full examination of your mouth, teeth, and gums.
  • Ask about your general health and whether you’ve had any problems with your mouth, teeth, or gums since your last visit.
  • Ask about and give advice on your diet and lifestyle.
  • Ask about your oral hygiene routine and give you advice on the most appropriate way to keep your mouth, teeth, and gums healthy.
  • Explain any risks, as well as costs, of any treatment you may need.
    Discuss when your next visit should be.

Your visit – step by step

Before your appointment

Make sure you’ve planned enough time in your day to reach and attend your dental appointment with us. It’ll only add to any anxiety if you’re in a rush.

If we know you and we see you regularly, a routine check-up or hygiene appointment should be relatively straightforward.

More complex treatments are planned in advance, so you’ll know roughly how long your appointment will last.

If it’s your first visit, or you haven’t seen the dentist for a long time, you can expect to be in the chair a little longer.

If you won’t be able to make your appointment, or you’re running late, please let us know as soon as possible – that way we’ll be able to reschedule things and help you to avoid additional fees.

First visit? You’ll need to complete a questionnaire about your health and any medication you take, so it’d be a good idea to come in a little earlier.

We can email you a copy if you’d prefer to print and fill in the form at home before your appointment – just remember to bring it with you.

Your contact details – make sure we’ve got your current information so we can stay in touch. To help you, we’ll send you a reminder before any upcoming appointments.

A routine check-up

Once you’re in the treatment room, you’ll be invited to take a seat in a dental chair.

Depending on the treatment you need, you may have a small protective sheet placed over your chest and you’ll be asked to wear some protective eyewear.

You’re likely to see a tray of metal tools, as well as scaling, ultrasonic, suction, and other equipment, used to inspect and clean your teeth.

Some of our tools are single-use and disposable, including needles and many sharp items. For everything else, we follow a strict cross-infection control policy, and employ professional sterilisation methods.

Your dentist or hygienist will ask about your oral health and whether you’ve noticed any changes since your last visit.

If there’s anything you’re concerned about, or would like to discuss, just let us know. We can book you in for a follow up appointment if we won’t have time to address any concerns there and then.

We’ll then proceed with your check-up or clean.

You might notice your dentist calling out some numbers as they go along. The nurse uses this information to chart your teeth and their condition on your dental record. That way, we’ll be able to monitor any changes over time.

When you’re all done, you might need to rinse out your mouth – the attending nurse will be ready and waiting to help and clear everything away.

Finally, your dentist or hygienist will talk to you about any areas of concern and treatment you might like to consider. Hopefully though, you’ll get a clean bill of oral health.

You’ll be offered screening x-rays – usually every two years – which can help us to spot any potential problems which aren’t visible to the naked eye. You may need more regular x-rays if you’re undergoing treatment and we need to check on your progress.

If you need treatment

If you’ve booked an appointment to start, continue or complete a course of treatment, many of the steps are the same as a routine appointment.

Once you’re in the treatment room, you’ll be invited to take a seat in our reclining dental chair.

Depending on the treatment you need, you might have a small protective sheet placed over your chest and you’ll be asked to wear some protective eyewear.

You’re likely to see a tray of metal tools, as well as scaling, ultrasonic, suction, and other equipment, used to complete the treatment you need.

Some of our tools are single-use and disposable, including needles and many sharp items. For everything else, we follow a strict cross-infection control policy, and employ professional sterilisation methods.

Your dentist or hygienist will ask about your oral health and explain the treatment you’ll be having on that day.

If there’s anything you’re concerned about, or would like to discuss, just let us know. We can book you in for a follow up appointment if we won’t have time to address any concerns there and then.

Once you’ve given the go-ahead, we’ll start your treatment.

For things like crowns, aligners, and dentures, we may need to take impressions or scans of your teeth. We work closely with our laboratory friends, who produce the dental appliances we fit. In these situations, you’ll need a follow-up appointment.

When you’re all done, you might need to rinse out your mouth – the attending nurse will be ready and waiting to help and clear everything away.

Finally, your dentist or hygienist will talk to you about next steps, or further treatment you might like to consider.

You’ll be offered x-rays – usually every two years – which can help us to spot any potential problems which aren’t visible to the naked eye. You may need more regular x-rays if you’re undergoing treatment and we need to check on your progress.

When your treatment plan is complete, all that’s left to do is give us a smile.

Before you leave the practice

When you leave the treatment room simply return to the reception area to arrange your next appointment. To limit travel, we’re always happy to book in family appointments, or dental and hygiene appointments back-to-back.

You’ll also need to pay for any treatment you’ve received.

Payment options and plans

We stock many useful dental care products at the reception desk, so why not have a little browse?

After your visit

Make sure you follow any advice you’ve been given to care for your teeth and gums, whether that’s everyday brushing and flossing, or post-treatment care.

Hopefully there won’t be any adverse after-effects, but any discomfort should be manageable with over-the-counter pain relief.

If things don’t settle down, make sure you contact us for help and support.

We do offer daytime emergency support 7 days a week, all year round. After working hours, if you need urgent care, make sure you seek medical assistance.

Follow-up care

If you’re dentally fit and well, we’d expect to see you again in around 6-12 months for another routine appointment.

If you need treatment, your dentist will recommend a plan, dealing with the most urgent care needs first. In this situation, you’ll need an appointment sooner.

Whichever treatment path you choose to follow, we’ll explain the processes and costs at each stage, so you know what to expect.

More about treatments

What we ask of you

  • Please make every effort to attend your appointments on time.
  • Let us know if you’re going to be late or can’t attend.
  • Follow our advice on achieving great oral health.
  • Where applicable, pay for treatment at the end of each appointment.
  • Let us know how you think we’re doing – suggestions are welcome.
  • Please recommend our services to friends and family if you’ve been impressed.

On your first visit you’ll need to complete a health questionnaire about your general health and any medication you take. We might also ask you to complete a questionnaire about your dental needs and concerns.

Read our basic practice policies

Payment options

Fees are payable after each appointment. We accept cash and major credit/debit cards. To help you manage your treatment costs, we also work with Denplan. View payment options

Between appointments

To help you stay in touch, occasionally we post helpful information, news and special offers on our blog. It’s a great place to find out about upcoming changes, new products and services, or to learn more about maintaining your oral health.

Testimonials

Really great dentist. I recently moved to the area and needed a new dentist. I had a wonderful before so was apprehensive. The dental staff are all lovely, helpful and friendly. The hygienist and dentist are professional, thorough and approachable. I always receive an appointment and/or response when I make contact. Highly recommended. I'm happy and I'm rather fussy when choosing a dental practice so that's saying something.

Steph, Google